Travel Insurance - MEDICAL AND OTHER EMERGENCIES

24hr Global Assistance

AIG Travel Assist will provide immediate help if you are ill or injured outside the country in which you reside (or final country of destination if a one way trip).

They provide a 24-hour emergency service 365 days a year and you can contact them on:                       

Emergency Phone Number      +44 (0)1273 765 339

Emergency Fax Number          +44 (0) 870 130 1953
Email:                                      travelassistclaims@aig.com

When you contact AIG Travel Assist, you will need to say where you purchased the policy from and give the following
information:

• Your name and address
• Your policy number shown on your Insurance Validation Document
• Your phone number abroad
• Your dates of outward and return travel

Hospital treatment abroad

If you go into hospital abroad and you are likely to be in hospital for more than 24 hours, someone must contact AIG Travel Assist for you immediately. If they do not, this could mean we will provide no cover or we reduce the amount we pay for medical expenses.

If you receive medical treatment abroad as an outpatient, you should pay the hospital or clinic and claim back your medical expenses from AIG Travel Assist when you return to the United Kingdom, Channel Islands, Isle of Man or Eire, unless your outpatient treatment is likely to exceed £500 in which case you must contact AIG Travel Assist immediately.

Returning early to the United Kingdom, Channel Islands, Isle of Man or Eire

If you have to return to the United Kingdom, Channel Islands, Isle of Man or Eire (or final country of destination if a one way trip) under
Section 3 (Medical and other expenses) or Section 1a (Curtailment) AIG Travel Assist must authorise this. If they do not,
this could mean that we will not provide cover or we may reduce the amount we pay for your return to the United Kingdom, Channel Islands, Isle of Man or Eire (or final country of destination if a one way trip).

Note to all insured people, treating doctors and hospitals

This is not a private medical insurance. If you need any medical treatment, you must tell AIG Travel Assist immediately or we may not guarantee medical expenses. If you need any medical treatment, you must allow AIG Travel Assist or their representatives to see all of your medical records and information.

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