Making a UK Claim 

For Travel Policies bought in the UK ON or AFTER 1 March 2007 For Travel Policies bought in the UK ON or AFTER 1 March 2005 For Vehicle Policies bought in the UK   You must register any claim to AIG Travel Assist within 31 days of your trip ending. If you do not, we may not be able to pay your claim. If you need to make a claim, please contact with a brief description of your claim and quoting Reference DU07: AIG Travel Assist PO Box 60108 London SW20 8US Phone: 0870 350 2384 Fax: 0870 130 1953 Email:travelassistclaims@aig.com AIG Travel Assist are open every weekday from 9:00 a.m. until 5:00 p.m. and will send you a claim form as soon as you tell them about your claim.  To help us prevent fraudulent claims, we store your personal details on computer and we may transfer them to a centralised system. We keep this information according to the rules of the Data Protection Act(s). CUSTOMER SERVICE Every effort is made to ensure you receive a high standard of service. If you are not satisfied with the service that you have received, you should contact: In relation to sales matters: The Complaints Officer Downunder Worldwide Insurance Services  3 Spring Street Paddington London W2 3RA Telephone Number: 0207 402 9211 Email: info@duinsure.com Or in relation to claim s: The Customer Care Manager AIG Travel Assist PO Box 673 Hove, East Sussex BN3 5JL Phone: 0870 350 2384 Fax: 0870 130 1953 Email:travelassistclaims@aig.com If you are still not satisfied with the way in which your complaint has been handled, you may refer the matter to the Financial Ombudsman Service who will investigate your complaint: The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR Telephone number: 0845 080 1800 Email: complaint.info@financial-ombudsman.org.uk  FINANCIAL SERVICES COMPENSATION SCHEME We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our financial obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.  Financial Services Compensation Scheme 7th Floor Lloyds Chambers Portsoken Street London E1 8BN   You must register any claim to Inter Group Claims Services Limited within 31 days of your trip ending. If you do not, we may not be able to pay your claim. If you need to make a claim, please contact with a brief description of your claim and quoting Reference DU05/DU06: Inter Group Claims Services Limited Waverley House Farnham Business Park Weydon Lane Farnham Surrey GU9 8QT Telephone Number: 0870 730 3160 Email: claims@inter-group.co.uk   Inter Group Claims Services Limited are open every weekday from 9:00 a.m. until 5:00 p.m. and will send you a clai m form as soon as you tell them about your claim.  To help us prevent fraudulent claims, we store your personal details on computer and we may transfer them to a centralised system. We keep this information according to the rules of the Data Protection Act(s). CUSTOMER SERVICE Every effort is made to ensure you receive a high standard of service. If you are not satisfied with the service that you have received, you should contact: In relation to sales matters: The Complaints Officer Downunder Worldwide Insurance Services  3 Spring Street Paddington London W2 3RA Telephone Number: 0207 402 9211 Email: info@duinsure.com Or in relation to claims: The Complaints Officer Inter Group Claims Services Limited Waverley House Farnham Business Park Weydon Lane Farnham Surrey GU9 8QT Telephone Number: 0870 730 3160 Email: claims@inter-group.co.uk If you are still not satisfied with the way in which your complaint has been handled, you may refer the matter to the Financial Ombudsman Service who will investigate your complaint: The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR Telephone number: 0845 080 1800 Email: complaint.info@financial-ombudsman.org.uk  FINANCIAL SERVICES COMPENSATION SCHEME We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our financial obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.  Financial Services Compensation Scheme 7th Floor Lloyds Chambers Portsoken Street London E1 8BN     Claims should be submitted to A.I.G. Motor Claims by calling:  0208 649 6677   (9.15am - 5pm Mon-Fri) UK Windscreen Claims:  0800 36 36 36 Non-UK Windscreen Claims:  0208 649 6677